Frequently Asked Questions

How do I purchase an item?
Select the product(s) you want to purchase and simply add it to your basket. Once you have completed your shopping, select 'Proceed to checkout'. Fill in your details and delivery information and proceed to the payment section, fill out your card details and complete the order.
How much do you charge for shipping?
We offer FREE UK delivery for all orders
Do you charge for shipping outside of the UK?
We charge extra for shipping outside of the UK. For more details please check out our International Shipping Page
What happens if the item I receive is damaged?
In the unlikely event you receive a damaged item, then please contact us so that we can resolve this issue immediately
What happens if I do not receive my item within the delivery time?
Please contact us
Can I track my order?
Our standard free domestic service is NOT tracked, however tracked/signed for services will be available as an additional option at checkout (costs may vary).
Can I place an order over the phone?
We advise you to use our online order process. as it's an easy and fast process. But if you prefer to order over the phone please contact our customer service team on 0203 637 0946.